Returns & Refund Policy

We offer a 30-day return period, which means you have 30 days from the date of receiving your order to request a refund.

Conditions for Accepting a Return

  • The item must be in the same condition as you received it: unused, with tags, and in its original packaging.

  • You must provide proof of purchase.

Important Information

  • Customers are responsible for return shipping costs.

  • If you chose the wrong size without checking the size chart, the return will still be accepted, but shipping costs will be at your expense.

  • A £10 administration fee per item will be applied for returns.

How to Initiate a Return

  • Contact us at: info@londonline.co.uk

  • Once your return is approved, we will provide a return label and detailed instructions on how and where to send your package.

  • Returns will not be accepted without prior request.

Damages and Issues

  • Please check your order upon receipt.

  • If an item is damaged, defective, or incorrect, contact us immediately so we can assess the issue and provide a solution.

Exclusions / Non-Returnable Items

We do not accept returns for:

  • Personal hygiene products (e.g., toiletries)

  • Underwear

  • Sale or discounted items

Questions?

Contact us anytime: info@londonline.co.uk